Dispute Resolution Policy - Singapore’s College & Business School | DIMENSIONS

Dispute Resolution Policy

Dispute Resolution Policy

It would be useful to know that DIMENSIONS has established a documented close-loop feedback and complaint management system in place to gather and address all feedback or complaints received (either from the public, staff or students).

Student disputes may arise from any aspect of a student’s educational experience at the College which they believe to be unfair, unjust or unreasonable. Feedback or complaints relating to academic results will be dealt with according to the Result Appeal policy and procedure instead of dispute resolution.

If you have any grievances disputes or appeals, we have staff specially assigned to manage your welfare, including the handling of your feedback according to our procedures.



to resolve all Feedback & Complaints

If the complaint is not resolved amicably within our committed period, you may choose to channel your concerns to Singapore Mediation Centre (SMC), Singapore Institute of Arbitrators (SIArb) or the Small Claims Tribunal for mediation.

Dispute Resolution Procedure

Here are the steps to be undertaken if you would like to reach a dispute resolution:

Step 1:

You can submit your feedback and complaints formally via complaint forms; which will be directed to the Customer Services(CS) / Student Admissions and Affairs (SAA) staff on the same day. The CS/SAA will analyse all feedback received and provide a solution with appropriate action within same day.

Step 2:

If the dispute is unresolved, CS/SAA will raise/re-review the case with Management Team. The CS/SAA team will take appropriate action to resolve the dispute within 21 working days. If the dispute is not resolved within 21 working days, either party may channel the dispute to SMC, SIArb or Small Claims Tribunal for mediation.

Step 3:

If the solution rendered was satisfactory, the CS/SAA will file a record for management review on continual improvement.

Click here to download Student Feedback & Complaint Form