Our Services Quality Target

The DIMENSIONS brand name is beginning to be recognized for its commitment to service excellence. These initiatives will put us alongside other established private education institutions in Singapore:

  • Subject lecturers to selection criteria
  • Developing course curriculum that are current and relevant

As a CPE registered and 4 Years EduTrust-certified college, we make a commitment to you: to bring quality education and an all-round administration support to you so that your student life with us will be managed and allow you to achieve your education goals and a more-balanced lifestyle.

Type of Requests / Services Response Time
Resolve all Feedback & Complaints Within 21 working days from date of feedback
Approval for Course Transfer Within 4 weeks from transfer application, subject to ICA approval, if applicable.
Process Course Withdrawal Within 4 weeks upon receipt of written request.
Process Refund for Course Withdrawal(if qualified) Within 5 working days
Purchase FPS Insurance Within 3 working days from day of payment receipt through the bank
Same working day from day of payment receipt in Cash & Direct to School
Release of Examination Results Not more than 3 months from the last day of final examination
Appeal on Examination Results Within 4 weeks from receipt of application for DIMENSIONS’ course Within 8 weeks for courses administered by our collaboration institutes