DIPLOMA IN HOTEL AND RESTAURANT SERVICES


Awarded by DIMENSIONS International College

Full-time
Overview

Join us at the School of Hospitality as we bring together the best of both worlds in hospitality and tourism. Our Diploma in Hotel and Restaurant Services course is designed to train and develop students’ hospitality knowledge, vocational skills and mind-set needed to serve customers and to enhance their employability in related field.

Upon completion, successful students should have developed the understanding of the essential components of hotel and restaurant operations. Upon successful completion of the course, students will be awarded the Diploma in Hotel and Restaurant Services by DIMENSIONS International College.

The programme consists of two components:

  • I. Theory and practical class lessons conducted at DIMENSIONS International College (6 months).
  • II. Industrial Attachment (IA)*. Students will be trained at hotels, resorts, country clubs or restaurants (6 months).

Objective

  • To train students and prepare them with the basic and advanced skills needed to start a career as a professional in the food & beverage industry.

Designed for

  • Working adults who are looking for upgrade
  • Students who are interested in the F&B line
  • Students who want to operate as a professional in restaurants, bars, hotels, etc.
  • Students who are keen to make a mark in the service industry
Course Structure

Course Structure

This course consists of 19 modules.

The programme consists of two components:

  • Theory and practical lessons conducted at DIMENSIONS International College
    (6 months).
  • Industrial Attachment (IA)*, students will be trained at hotels, resorts, country clubs or restaurants (6 months).

*Internship / Industrial Attachment (IA) will be arranged for qualified students. Students must satisfy the following pre-qualifying requirements prior to the school’s arrangement for their Internship / IA posting:

A) Students must be at least 18 years old at the time of the IA posting
B) Complete and pass the practical and theory assessments of your course
C) Achieve at least an attendance rate of 90%
D) Pass the Interview and Screening Test (comprising technical test and performance test)

Note:

  • Internship / IA posting is not guaranteed and will be subject to the approval of relevant passes by the Ministry of Manpower (MOM). No further Internship / IA posting will be arranged if a student withdraws or is terminated from the IA centre.
  • Students who fail to secure an IA will have to successfully complete a Research Project.
  • Qualified students who have secured an Internship / Industrial Attachment (IA) with an organisation will have to successfully complete the IA. Students who withdraw or are terminated from the IA centre will result in a failed IA module. In order for students to graduate from this programme, students are required to retake the module in the form of a Research Project. Students are also required to pay a re-take fee for the module as well as the fee for the extension of the Student’s Pass.

Course Outline

  • Outline for SAFETY AT WORK
  • Outline for HYGIENE AT WORK
  • Outline for SECURITY AT WORK
  • Outline for PERSONAL SKILLS AND ATTRIBUTES
  • Outline for CUSTOMER CARE
  • Outline for PRODUCT KNOWLEDGE
  • Outline for BILLING AND CHECKING PROCEDURES
  • Outline for GENERAL PRE-SERVICE PROCEDURES
  • Outline for PROVIDE A TABLE SERVICE
  • Outline for PROVIDE A SILVER SERVICE
  • Outline for PROVIDE A COUNTER SERVICE
  • Outline for PROVIDE A CARVERY OR BUFFET SERVICE
  • Outline for PROVIDE OTHER STYLES OF TABLE SERVICE
  • Outline for PROVIDE A TABLE DRINKS SERVICE
  • Outline for FRONT OFFICE OPERATION
  • Outline for HOUSEKEEPING
  • Outline for HOSPITALITY OPERATION SYSTEM
  • Outline for GUEST SERVICE
  • Outline for INDUSTRIAL ATTACHMENT*

Scope of Study

Vocational skills and theories in food and beverage and hotel accommodation

Delivery Mode

Lectures, tutorials and practical

Commencement Date/Intakes

To view dates of intakes for January to December 2018, please click here.

DIMENSIONS reserves the right to change the intakes at any time without prior notice.

Course Fees

Click to show course fee.

1. Application Fee (Non – refundable)

:S$

500.00

2. Tuition Fee

:S$

8,500.00

3. Administrative Fee

:S$

435.00

4. Examination Fee

:S$

600.00

5. Course Material

:S$

400.00

6. Uniform

:S$

200.00

7. Medical Check-Up Fee

:S$

60.00

8. International Student Management Fee

:S$

500.00

9. ICA Processing and Student’s Pass Fee

:S$

120.00

7% GST

:S$

792.05

Total

:S$

12,107.05

Miscellaneous Fees:

1. Loss of Student’s Pass (For Student’s Pass holder only)

:S$

278.20

2. Renewal of Student’s Pass (For Student’s Pass holder only)

:S$

128.40

3. Administrative Fees for Extension / Replacement of Student’s Pass (For Student’s Pass holder only)

:S$

535.00

4. Additional Book Fee Per Book

:S$

107.00

5. Appeal for Result Fee Per Module

:S$

160.50

6. Academic Status Certification Fee Per Certification Letter

:S$

53.50

7. Late Payment Fee

:S$

107.00

8. Documents Courier Services Fee Per Delivery

:S$

53.50

9. Re-enrolment Fee

:S$

535.00

10. Additional Uniform Fee Per Piece

:S$

53.50

11. Course Deferment Fee

:S$

374.50

12. Graduation Ceremony Fee

:S$

Subject to University / DIMENSIONS’ prevailing charges

13. Re-assessment Fee Per Module

:S$

214.00

Note 1: All miscellaneous fees are inclusive of 7% GST.
Note 2: Total course fees paid (except application fee and GST) by students are protected under the Fee Protection Scheme (FPS).
Note 3: All students must sign the Advisory Note to Student before signing the Standard PEI-Student Contract.
Note 4: The Standard PEI-Student Contract must be signed by the student prior to making course fees payments to DIMENSIONS.
Note 5: The course fees shown above are effective from 1st June 2017. DIMENSIONS reserves the right to make necessary amendments to the course fees without prior notice.

Payment Mode

For more information on Payment Mode, please click here.

For more information on Fee Protection Scheme (FPS), please click here.

For further details, please contact your Admissions Officer at 6334 0600.

Duration

The course duration is 6 months Institutional Training and 6 months Industrial Attachment* (Total 12 months)

Maximum allowed period for a student to complete the course is 12 months of Institutional Training excluding Industrial Attachment (IA) period.

Opportunities for Further Education/Career Pathway

Students can look forward to service in these industries:

  • Hotels/Resorts
  • Restaurants
  • Food Service
  • Art and Entertainments

Notes:

  • Graduates progression pathway is subject to the respective Institutions’/Universities’ entry requirements at the point of application.
  • Foreigner’s application for jobs in Singapore is subject to the approval from the Ministry of Manpower of Singapore (MOM). DIMENSIONS DOES NOT GUARANTEE any success rate of approval.
Entry Requirements

Entry Requirements

Academic Level:

Local students GCE ‘O’ level with at least 1 subject pass or other Level 2 qualification.
International students Equivalent to Year 10 from the respective home country of the applicant. 9 years of formal education will be considered if it is equivalent to official completion of High School or secondary education in the country of origin. Other private or foreign qualifications will be assessed on case-by-case basis.

English Proficiency: At least IELTS 5.0 or CAE Level 4 or pass the English Proficiency Test at equivalent level conducted by DIMENSIONS. English proficiency may be considered to have been met and an IELTS score may not be required if applicant possesses a highest qualification where English was the sole medium of instruction.

Assessment & Awards

Class Periods

Monday to Friday:
9.30am-12.30pm and/or 1.45pm-4.45pm

3 hours per session, 5 sessions per week
(Total: 15 hours per week)

Examination Period

End of each module

Assessment Methods

MCQ Test and/or Practical Competency Test

Assessment Grading Criteria

No. Subjects Assessment Methods
1. Customer Care MCQ Test (50%) Practical Performance (50%)
2. Guest Service MCQ Test (50%) Practical Performance (50%)
3. Hygiene At Work MCQ Test (50%) Practical Performance (50%)
4. Safety At Work MCQ Test (50%) Practical Performance (50%)
5. Security At Work MCQ Test (50%) Practical Performance (50%)
6. Product Knowledge MCQ Test (50%) Practical Performance (50%)
7. General Pre-service Procedures Practical Performance (100%)
8. Provide a Table Service Practical Performance (100%)
9. Provide a Table Drinks Service Practical Performance (100%)
10. Provide Other Styles of Table Service Practical Performance (100%)
11. Provide a Silver Service Practical Performance (100%)
12. Provide a Carvery or Buffet Service MCQ Test (50%) Practical Performance (50%)
13. Provide a Counter Service MCQ Test (50%) Practical Performance (50%)
14. Billing and Checking Procedures Practical Performance (100%)
15. Front Office Operation MCQ Test (50%) Practical Performance (50%)
16. Housekeeping MCQ Test (50%) Practical Performance (50%)
17. Hospitality Operation System MCQ Test (50%) Practical Performance (50%)
18. Personal Skills and Attributes MCQ Test (50%) Practical Performance (50%)
19. Industrial Attachment* Practical Performance (100%)

Assessment Grading Criteria

Theory Component

  • A : (80 marks and above)
  • B : (70 – 79 marks)
  • C : (60 – 69 marks)
  • D : (50 – 59 marks)
  • F : Fail (49 marks and below)

Practical Component (Portfolio)

  • P : Pass
  • F : Fail

Assessment Weighting
Must pass both theory and practical examinations

Expected Examination Results Release Date

Not more than 3 months after the final assessment

Qualification Award

Diploma in Hotel and Restaurant Services awarded by the DIMENSIONS International College

Graduation Requirements

A “Pass” in all assessments including Industrial Attachment*
Student who have passed all the theoretical units under the institutional training but fail in Industrial Attachment/Research Project can only be entitled to award the Certificate in Hotel and Restaurant Services.

Note 1: International Student must achieve at least 90% attendance rate (ICA Requirement).
Note 2: International Student must not be absent for more than 7 consecutive days without valid reason (ICA Requirement).
Note 3: Students who do not require ICA’s student’s pass must achieve at least 80% attendance rate.Our College only accept medical certificates as proof for absenteeism. Any other documents should only be accepted on a case-by-case basis with full justification and be acceptable by ICA.
Note 4: In the first week of studies, an induction session will be conducted. The students will be briefed by the Academic Staff on full details of the course including scheme of work, timetable, assessments and grading, assessment and exam dates and venue and many other academic matters.
Note 5: DIMENSIONS has the right to cancel a class/an intake if the minimum number of students enrolled is less than 10 for any programme per class. Students may enroll into a later intake, if any, or withdraw from course. (For refund, please refer to our Refund Policy).
Note 6: Students (both international and local) must achieve an attendance rate of 80% and above in order to qualify for examinations.