Awarded by the University of Chester (UK)

part time or full time

This course is no longer available for new intake.
Click here for the course details of MBA with specialism in Service Management.


Introduction to the MBA from The University of Chester on Vimeo.

University of Chester

From its roots in the North West of England, as the country’s first purpose-built provider of higher education for teachers, the University of Chester now offers a comprehensive range of foundation, undergraduate and postgraduate programmes, as well as undertaking world class academic research.

Now with a diverse student body of more than 18,000, drawn from every continent, the University is committed to developing curriculum with a wide range of educational providers both within the UK and overseas.

The institution is currently based across six sites, with specialist facilities – the Parkgate Road Campus, Kingsway Buildings, Riverside Campus and new Queen’s Park Campus (home to the Chester Business School), all in Chester, as well as the Warrington Campus, and the new multi-million pound Thornton Science Park in Ellesmere Port which is dedicated to Science, Engineering and business engagement. These are complemented by a number of partner institutions.

For updated and accurate information of the University of Chester, please visit their website at

Programme Introduction

The Master of Business Administration (Services Management) is designed to provide students with higher level of business and management skills and knowledge. The specialization in Services Management will involve looking at the ‘service perspective’ in business. Students who take this pathway will gain an understanding of the underpinning frameworks and models which help examine a service perspective and develop strategies to achieve sustainable competitive advantage.

Conducted at DIMENSIONS International College, this programme requires students to complete 8 modules including the Management in the Service Economy module, which taps into the nature of services and analyses the approaches to maintain and measure service quality.

Upon successful completion, students will be awarded the Master of Business Administration by the University of Chester, UK.

DIMENSIONS International College is an approved academic partner of University of Chester for the above programme.


  • Critically define the service concept and analyse the approaches to maintain and measure service quality.
  • Demonstrate an insight into the complexities of business and project environment and be aligned with corporate objectives
  • Understand how to interpret & use sound financial data to aid management decisions
  • Increase self-awareness & self-confidence by developing requisite personal skills enabling them to work effectively with other people in a variety of contexts.
  • Understand & assess the significance of both global & national markets & be able to apply this knowledge in the workplace.
  • Demonstrate an insight into strategy at a global & national level. Develop abilities to formulate, implement, monitor & evaluate policy & strategy within an ethical framework

Designed for

  • Fresh university graduates who intend to acquire higher level of business and service management knowledge plus skills for study and career advancement; or
  • Candidates with working experience who intend to differentiate themselves in the commercial world by acquiring a higher academic qualification.
  • Candidates holding senior position in a corporate aspire to upgrade their service management skills and knowledge for their career need.
Course Structure

Course Structure

This course consists of 8 modules.

  • Leadership Learning and Continuous Professional Development
  • Marketing Across Boundaries
  • Finance for Managers
  • Leading and Managing People
  • Management in the Service Economy
  • Strategic Management
  • Preparing for Research
  • Management Project

Course Outline

  • Outline for Leadership Learning and Continuous Professional Development
  • Outline for Marketing Across Boundaries
  • Outline for Finance for Managers
  • Outline for Leading and Managing People
  • Outline for Management in the Service Economy
  • Outline for Strategic Management
  • Outline for Preparing for Research
  • Outline for Management Project

Scope of Study

Theories, case analysis and practices in the area of business administration and management

Delivery Mode

Classroom lectures and tutorials; case studies, group-based discussion, coursework, project and research activities

Commencement Date/Intakes

This course is not available to new students for enrolment.

Course Fees

Click to show course fee.

1. Application Fee (Non – refundable)



2. Tuition Fee



3. Registration Fee for Overseas University



4. Administrative Fee



5. Examination Fee



6. Course Material



7. Medical Check-Up Fee



8. International Student Management Fee



9. ICA Processing and Student’s Pass Fee



7% GST






Miscellaneous Fees:

1. Loss of Student’s Pass (For Student’s Pass holder only)



2. Renewal of Student’s Pass (For Student’s Pass holder only)



3. Administrative Fees for Extension / Replacement of Student’s Pass (For Student’s Pass holder only)



4. Additional Book Fee Per Book



5. Appeal for Result Fee Per Module



6. Academic Status Certification Fee Per Certification Letter



7. Late Payment Fee



8. Documents Courier Services Fee Per Delivery



9. Re-enrolment Fee



10. Course Deferment Fee



11. Graduation Ceremony Fee


Subject to University / DIMENSIONS’ prevailing charges

12. Re-assessment Fee Per Module



Note 1: All miscellaneous fees are inclusive of 7% GST.
Note 2: Total course fees paid (except application fee and GST) by students are protected under the Fee Protection Scheme (FPS).
Note 3: All students must sign the Advisory Note to Student before signing the Standard PEI-Student Contract.
Note 4: The Standard PEI-Student Contract must be signed by the student prior to making course fees payments to DIMENSIONS.
Note 5: The course fees shown above are effective from 1st June 2017. DIMENSIONS reserves the right to make necessary amendments to the course fees without prior notice.

Payment Mode

For more information on Payment Mode, please click here.

For more information on Fee Protection Scheme (FPS), please click here.

For further details, please contact your Admissions Officer at 6334 0600.


The course duration is 12 months Institutional Training.

Maximum allowed period for a student to complete the course is 36 months, subject to approval from the University of Chester, UK.

Opportunities for Further Education/Career Pathway

For career pathway, students can look forward to employment opportunities in these areas:

  • General Business Administration and Management
  • Service Management
  • Marketing, Finance and Human Resource Management
  • Logistic and Operation
  • International Business & Trade
  • Business Consulting and Coaching
  • Corporate Training

For study advancement, students may consider progressing to a Doctoral degree of relevant discipline in any Universities subject to their acceptance.


  • Graduates progression pathway is subject to the respective Institutions’/Universities’ entry requirements at the point of application.
  • Foreigner’s application for jobs in Singapore is subject to the approval from the Ministry of Manpower of Singapore (MOM). DIMENSIONS DOES NOT GUARANTEE any success rate of approval.
Entry Requirements

Entry Requirements

Age:At least 21 years old.

Academic Level: An honour degree or professional qualification from recognised institution or equivalent plus two years working at supervisory level. Applicants with less or without working experience may be considered under exceptional circumstances.

English Proficiency: At least IELTS 6.5 or CAE Level 6 or pass the English Proficiency Test at equivalent level conducted by DIMENSIONS.

Assessment & Awards

Class Periods

Mondays to Fridays:
9.30am – 12.30pm and/or 1.45pm – 4.45 pm

3 contact hours per session, 5 sessions per week
(Total: 15 contact hours per week)

Examination Period

Examinations in course and / or at the end of semester

Assessment Methods

Combination of case analysis, presentation, assignment, individual and group project and time-constrained assignment

The assessment requirement and weighting of each individual module are listed below:


Assessment Methods (Weighting)

Grading Criteria

Leadership Learning and Continuous Professional Development Time-constrained in-class Assessment 1 (25%);
Time-constrained in-class Assessment 2 (75%)
The grading criteria is based on the University’s Generic Marking Criteria in 10 classifications to evaluate a student’s Knowledge and Understanding, Intellectual / Cognitive Skills, Practical Skills and Transferable / Key Skills in term of percentage
Marketing Across Boundaries Individual Assignment 1 (25%);
Individual Assignment 2 (75%)
Finance for Managers Time-constrained in-class Assessment (25%);
Individual Assignment (75%)
Leading and Managing People Time-constrained in-class Assessment 1 (25%);
Time-constrained in-class Assessment 2 (75%)
Management in the Service Economy Individual Assignment (100%)
Strategic Management Time-constrained in-class Assessment (25%);
Individual Assignment – Case Study (75%)
Preparing for Research Research proposal (100%)
Management Project Research project report (100%)
*To enroll for Management Project, students must successfully complete ALL the other 7 modules, including prerequisite module – Preparing for Research.

Expected Examination Results Release Date

Not more than 3 months after the final assessment.

Qualification Award

Master of Business Administration awarded by the University of Chester (UK)

Graduation Requirements

A “Pass” in all assignments, projects, tests and examinations

Note 1: International Student must achieve at least 90% attendance rate (ICA Requirement).
Note 2: International Student must not be absent for more than 7 consecutive days without valid reason (ICA Requirement).
Note 3: Students who do not require ICA’s student’s pass must achieve at least 80% attendance rate.Our College only accept medical certificates as proof for absenteeism. Any other documents should only be accepted on a case-by-case basis with full justification and be acceptable by ICA.
Note 4: In the first week of studies, an induction session will be conducted. The students will be briefed by the Academic Staff on full details of the course including scheme of work, timetable, assessments and grading, assessment and exam dates and venue and many other academic matters.
Note 5: DIMENSIONS has the right to cancel a class/an intake if the minimum number of students enrolled is less than 10 for any programme per class. Students may enroll into a later intake, if any, or withdraw from course. (For refund, please refer to our Refund Policy).
Note 6: Students (both international and local) must achieve an attendance rate of 80% and above in order to qualify for examinations.